LAUNDRY CARE

1.Do I need to separate my laundry?

◦                        There is no need to separate your colors and whites. We will do that for you. You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes, such as two shirts that you took off together, or shorts and sweats that came off together. These oversights will prevent your clothes from getting their cleanest and may result in color runs. We also suggest that women use garment bags for their bras and underwear to prevent damage and potential loss from the laundry machines (due to some of these garments being so small).

2.What about delicate items like sweaters?

◦                        If you would like something specially done with your clothes, we will be more than happy to accommodate if possible. We will air dry, low heat dry, wash in delicate cycle, and wash separately. Simply put a note in your laundry bag with specific instructions, or tell us when you sign up online. Please isolate the specific garments you want special care for – this will help us make sure we get the right ones. We also offer dry cleaning at competitive rates.

3.Will my laundry shrink?

◦                        If you are worried about something shrinking and don't want it to be dried, no problem. Just add a note with a description of the article and request that it be air-dried. These hang-dried items may come back damp (but separated from the rest of your clothes) with your regular delivery, but this will definitely avoid any possible shrinkage. If you don't like the idea of getting some clothes back wet, request having your clothes low-heat dried. We will gladly lower the heat on our dryers for you. This will not only reduce any shrinkage, but will also allow the clothing to smell fresher! There may still be some shrinking, however, with certain fabrics and especially with newer clothes.

4.What if I give you something brand new?

◦                        Please let us know when you are washing something for the first time. We will be happy to wash it separately (at no extra charge). This will prevent colors from running on your other clothes.

5.How can I be sure that nothing is missing?

◦                        We weigh the clothes when we receive them (to the tenth of the pound) and we weigh them when they are completed, so we always know when there is a problem in the system. We use a sophisticated bar-coding system to keep track of laundry throughout the process. We also wash and dry all of our customers' stuff individually (never mixing customers' laundry). To further insure against any laundry mix-ups, and to maintain the highest standard in service, we utilize a video surveillance system that watches all of the clothing as it moves through our laundry system. If you think something is missing, you can tell us and we will immediately investigate. However, all claims of missing clothes must be made within three days of laundry delivery or we will not be liable.

6.My laundry item was damaged in your care, how can you fix this?

◦                        After determining that the damage was in fact done by our laundry machines and/or handling we will reimburse you fully for your item - according to IFI standards. Reimbursement for damaged items is performed at the discretion of the local manager.

7.Where do you provide laundry service?

◦                        We serve colleges and Universities in the Tidewater area, businesses and private homes!

8. Do you do dry cleaning?

◦                        We offer dry cleaning but it is a separate charge from our regular wash and fold service. Our prices are generally the same or lower than any dry cleaner. If you want us to dry clean items you need to give them to us in a separate, labeled bag. We charge per item and it may take 2-3 business days longer than the regular wash and fold laundry delivery items to be returned to you. Your dry-cleaning is returned hanging and covered in plastic.

2.How much is 10lbs of Laundry?

◦                        It is difficult to describe in words what this is. Basically, a normal household washing machine holds 7 or 8 pounds of laundry.

10 lbs Per Week	15 lbs Per Week	20 lbs Per Week
2 pairs of Jeans	3 pairs of Jeans	4 pairs of Jeans
1 button-down shirt	2 button-down shirt	2 button-down shirt
1 pair of shorts	2 pair of shorts	2 pair of shorts
5 t-shirts	5 t-shirts	6 t-shirts
7 pairs of underwear	9 pairs of underwear	9 pairs of underwear
1 towel	2 towels	2 towels
7 pairs of socks	7 pairs of socks	8 pairs of socks

We have noticed that our average customer accumulates between 20-30 pounds of laundry every 1.5 – 2 weeks.

 

PRICING

1.When do you charge my credit card and how often? Can I pay cash?

◦                        The card you have on file will be charged when your laundry is completed and ready for delivery. While we do require you to have a valid credit or debit card on file – you can let us know that you will be paying in cash upon delivery and we will not charge your card.

 

PICK UP & DELIVERY

1.What if I miss my laundry pickup?
-In the event that the delivery driver arrives with your laundry after confirmation has been received but payment is unavailable – you will not receive your laundry and can pick it up at our store between the hours of 9 am and 5 pm, Monday – Friday, or you can pay a $10 delivery fee and your laundry will be brought to you at the next available window. 

2.Do I need to be home for laundry pickup and delivery?

◦                        No. If you have previously arranged with us (in writing) to pickup or leave your laundry in a secure location there is no need for you to be home for either.

3.  Is there anything else you can tell me to help me better understand how the process works?
Yes, have your laundry ready for our delivery driver upon arrival. Your laundry should be ready within 15 minutes of you calling. Have your laundry in a laundry bag or trash bags (we do not pickup hampers or baskets).

-Please allow at least 24 hours for us to complete your laundry and bring it back to you. While we may have your laundry ready in well under 24 hours, keep in mind that things happen – tornadoes, traffic, power outages, technical difficulties, the end of the world, etc.

-When your laundry is ready we will send you a text message including your balance and the time frame in which your laundry can be delivered. When you confirm both payment and delivery – your laundry will be delivered.

-If payment is received prior to delivery (you have a card on file, paid cash ahead of time, paid over the phone, etc.) we can leave your laundry at your residence without you being home with your permission.